Question 1

What appliances are available to rent?

Accepted Answer

·       Washers
·       Dryers
·       Washer/Dryer combis
·       Under-counter fridge
·       Under-counter freezers
·       Chest freezers

Question 2

What is the minimum rental period for an appliance?

Accepted Answer

The minimum rental period is 6 months. After this simply call us and we will collect the appliance.

Question 3

What happens if there is a fault with the appliance?

Accepted Answer

Simply call us and our team will replace the appliance usually within 2 working days.

Question 4

Are there any repair costs?

Accepted Answer

There are no call-out fees or repair costs.

Question 5

How do I pay my monthly rental fee?

Accepted Answer

The monthly fee is paid by direct debit which you set up with us prior to delivery. There are no fees to be paid prior to delivery.

Question 6

Do you offer different drum sizes in washers and dryers?

Accepted Answer

Yes we do, normally ranging from 6kg to 9kg with the occasional 10kg drum in stock.

Question 7

Are the appliances new?

Accepted Answer

Some of our appliances are new. However, most are reconditioned, checked and tested by our in-house engineer.

Question 8

What brands of appliances do you offer?

Accepted Answer

We offer a wide range of brands including Bosch, Beko, Zanussi, Hotpoint, Hoover, AEG and Samsung.

Question 9

How long can I expect to wait before delivery?

Accepted Answer

Once you have opened a direct debit with us, we will discuss a delivery date. It will usually be within 4 working days and at a time to suit you.

Question 10

What areas do you cover?

Accepted Answer

Bradford, Halifax, Huddersfield, Dewsbury, Wakefield, Castleford and surrounding areas.

Question 11

Do you install the washer when it is delivered?

Accepted Answer

Yes, our team will install the machine and give you a demonstration of how it works if needed.

Question 12

Will you take away my old washer or dryer?

Accepted Answer

In most cases we will take away your old machine for a £5 fee.

Question 13

Can I rent more than one appliance?

Accepted Answer

Yes, that is no problem at all.

Question 14

Do you offer different coloured appliances?

Accepted Answer

We do offer a variety of colours and usually have them in stock.

Question 15

Do you offer weekly rental terms?

Accepted Answer

We offer only monthly terms.

Question 16

Do you offer a rent-to-buy arrangement where I will own the appliance after a certain length of time?

Accepted Answer

No, we don’t. We offer appliance rental only, but you will never have any repair bills.

Question 17

How much will I need to pay when the appliance is delivered?

Accepted Answer

When the appliance is delivered the driver will require £22 for the deposit. The first month’s rental is also to be paid to the driver which would be a further £22 if it is a washer or dryer, £30 if you are renting a washer/dryer combi and £14 if an under-counter fridge/freezer or chest freezer.

Question 18

What happens if I cannot pay the monthly rental amount?

Accepted Answer

If you are unable to make the monthly payment for your rented equipment, please promptly contact our customer service team at 07983 736022 or adrian.freddiesrentals@gmail.com (mailto:adrian.freddiesrentals@gmail.com)to discuss your situation. We understand that unforeseen circumstances may occur and are committed to working with you to find a suitable solution.
 
If you fail to make a payment by the due date and do not notify us, the following actions may be taken:

·       Late fees: A late fee may be applied to your account for each day your payment is past due, up to a maximum of £100.
 
·       Payment reminders: We will send you payment reminders via [email, phone, mail or a house visit] to remind you of the outstanding balance.
 
·       Collection efforts: If your account remains delinquent for an extended period, we may initiate collection efforts to recover the outstanding balance, which could include engaging third-party collection agencies and/or reporting your delinquency to credit bureaus.
 
·       Termination of agreement: If you fail to make the required payments and do not engage in any communication or negotiation with us, we reserve the right to terminate the rental agreement. This may result in the repossession of the equipment and additional charges related to the termination of the agreement.

We encourage you to communicate with us as soon as possible if you are experiencing financial difficulties. We are committed to working with you to find a mutually agreeable solution, which may include payment plans, temporary payment reductions, or other arrangements tailored to your specific situation.

07983 736022

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Email: adrian.freddiesrentals@gmail.com
Phone: 07983 736022